Version applicable 01/04/2024.
Unless the changes are required by law, Digitalstories BV (Relivo) will notify You (for example, by e-mail or through our Website) at least 30 days before we make any changes to these Terms and provide You with an opportunity to review the changes before they take effect. Once the updated Terms have entered into force, You will be bound by these Terms if You continue to use our Website (www.relivo.io) or Platform (events.relivo.app).
1. Digitalstories BV: Besloten Vennootschap with company number 0781.669.847, located at Antoon Viaenestraat 8, 8200 Bruges. Contact can be made by e-mail at info@relivo.io.
2. Website: The website where Digitalstories BV offers the possibility to establish or manage a digital stories and media, and which can be reached at https://relivo.io and https://events.relivo.app.
3. Digital story: The Administrator creates an online digital story on the Platform where the Administrator and Visitors can add memories such as photos, videos, text or voice messages and music to collect as an individual, group or oganisation.
4. Administrator: any natural or legal person who uses the Digitalstories BV website to create and manage a digital story.
5. Visitor: any person who visits or views the Website/Platform and, if applicable, is given the opportunity to manage a digital story, after approval by the Administrator.
6. Management: the creation and editing of a digital story by means of adding and placing photographs, videos, text or voice messages and music, by the Administrator or Visitor on the Website/Platform.
7. Intellectual Property Rights: The right to image, copyright and neighbouring rights, sui generis rights to databases, trademarks (whether registered or not), trade names and domain names
2.1 Registration
Access to the publicly accessible parts of the Website is free of registration. In order for the Administrator and the Visitor to use and contribute to the digital story on the Website, a registered account is required. Registration requires an email and a self-chosen password. In order for the Visitor to have the possibility to manage a digital story with the approval of the Administrator, he/she needs to register. Registration requires an email and a self-chosen password. Acceptance of these Terms and Conditions by the Visitor and the Administrator occurs at the time of registration on the Website, by checking the box 'I agree with the Terms and Conditions'.
2.2 Rules of use
When visiting, using and managing the Website, neither the Administrator nor the Visitor is allowed to:
1. No Administrator or Visitor may submit incorrect or misleading information about themselves or others. This includes but is not limited to fabricating personal details or misrepresenting one's identity or the identity of others.
2. Copy, edit or further distribute personal data of third parties (such as e-mail addresses, photos, vide os or other information) that can be consulted on the Website for purposes other than the creation or management of a digital story;
3. Posting shocking or offensive pictures, videos or texts. This includes, but is not limited to, nude photographs, photographs of corpses (except for revelations) or seriously injured people or animals or other indecent images. Digitalstories BV reserves the right to remove inappropriate content at its sole discretion;
4. Post viruses, worms or other harmful technologies, either directly or indirectly, that may damage the Website, render it inaccessible or otherwise harm Digitalstories BV or others;
5. The use of automated systems or software to extract data from the Website for commercial purposes is prohibited.
6. Overloading the Website in a way that impairs its functioning;
7. Ensuring that the Website becomes restricted or completely inaccessible.
8. Performing the following acts prohibited by law
8.1) Posting or promoting xenophobic, racist, discriminatory statements
8.2) Slander, defamation, spam, insults, threats, abuse of name or image, abuse of trust
8.3) Public indecency, publishing of pornographic images, paedophilia;
8.4) Infringement of intellectual or other property;
8.5) Terrorism or incitement to terrorism.
Digitalstories BV shall promptly notify the competent judicial or administrative authorities of any alleged unlawful activities or unlawful information provided by the Managers or Visitors of their Digitalstories.
2.3 Abuse
Digitalstories BV reserves the right to temporarily or permanently deny access to the Website, in whole or in part, to anyone who violates the Terms, especially the Usage Rules and the rules contained in ARTICLE VI. Furthermore, Digitalstories BV reserves the right to reject or remove comments that are offensive in nature or violate the rules outlined in ARTICLE II. This decision falls under the sole discretion of Digitalstories BV, which is not obliged to justify its actions.
Anyone found in violation of the Terms forfeits the right to any refund of prices already paid by him/her.
You must be at least 13 years old to use the Website. If you are not 13 years old, Digitalstories BV asks you to have your actions confirmed by your parents or legal guardian, and to have the prior consent of your parents, guardian or legal representative. Digitalstories BV reserves the right to refuse you as a Visitor or as a Content Provider if Digitalstories BV suspects that you are underage.
Digitalstories BV requests that any underage Visitor or Administrator who discloses personal information first read and discuss the privacy statement with their parents, guardian or legal representatives.
4.1 Finalisation and duration
An agreement is made between the Management Company and Digitalstories BV for an indefinite period in the case of the free or paid package. This agreement continues to exist until terminated by Digitalstories BV or the Management Company. The duration of the agreement will start from the moment the application for Management of a digital story was confirmed electronically. In the event that the Administrator decides, based on the packages made available on the Website, to manage a digital story for a fixed period of time, an agreement will be entered into with Digitalstories BV for a fixed period of time, the duration being determined by the Administrator based on the package selected. In the event that the Administrator decides to manage a digital story for a fixed period, based on the packages made available on the Website, an agreement will be entered into with Digitalstories BV for a fixed period, the duration being determined by the Administrator based on the package selected. The duration of the agreement starts from the moment that the request to manage a digital story is electronically confirmed. The agreement ends upon expiry if the agreement was terminated in time. The Visitor, who is authorised by the Administrator to make changes to a digital story, concludes an agreement with Digitalstories BV of unlimited duration, which starts as soon as the Administrator grants the Visitor authorization to change a digital story.
4.2 Withdrawal period
The agreement entered into between Digitalstories BV and the Administrator is subject to a withdrawal period of 14 calendar days. The revocation period starts the day after the agreement has been entered into. To exercise the right of withdrawal, the Administrator can send an e-mail with a request for withdrawal to info@relivo.io. If the Administrator explicitly agrees to execute the agreement during the withdrawal period and the Administrator cancels the agreement in a timely manner, Digitalstories BV reserves the right to charge the Administrator a fee for services rendered between the day after conclusion of the agreement and the day of exercise of the right of withdrawal (including start and end dates). This fee will be calculated per day, in proportion to the total price of the agreement. Digitalstories BV reserves the right to charge a fee to the Administrator for services rendered between the day after the conclusion of the agreement and the day of exercise of the right of withdrawal (including start and end dates). This fee shall be calculated per day, in proportion to the total price of the agreement.
In deviation thereof, a separate and separately payable price applies to the services which are fully provided by Digitalstories BV at the start of the execution of the agreement. The agreement explicitly specifies the services that are fully provided immediately upon commencement of the execution of the agreement. The regulation of the compensation for services delivered during the withdrawal period is not applicable if the Administrator opted for the free basic package. A withdrawal period of 14 calendar days is applicable to the agreement entered into between Digitalstories BV and the Visitor. The withdrawal period commences the day after the agreement is entered into. To exercise the right of withdrawal, the administrator can send an e-mail with request for withdrawal to info@relivo.io. The regulation of compensation for services delivered during the withdrawal period is not applicable to the agreement between Digitalstories BV and the Visitor.
4.3 Cancellation
Digitalstories BV reserves the right to terminate the agreement unilaterally with immediate effect if the Administrator acts in breach of the Terms and Conditions or if the price for the Management of the digital story is not paid on time in accordance with Article V. In case the Administrator opts for a fixed term agreement, he/she must cancel the agreement at the latest 30 days before the expiry of the term stipulated in the package by sending an e-mail to info@relivo.io;
if he/she fails to do so, the agreement will be automatically tacitly renewed for a period of 1 year starting on the day after the expiry of the previous term. In case the Administrator opts for the free package, resulting in an agreement of indefinite duration, the Administrator may terminate the agreement at any time. The Administrator will also be entitled to terminate the agreement unilaterally in the event of force majeure and in the event Digitalstories BV fails to meet its obligations. Termination is always done in writing on an electronic medium.
4.4 End of the agreement
At the end of the agreement, the digital story will be removed at the Administrator's request. If the Administrator does not request the removal of the digital story, it will be hidden from Visitors at the end of the agreement until such time as the Administrator decides to enter into a new agreement with Digitalstories BV. If the Administrator does not choose to enter into a new agreement within 30 days after the end of the previous agreement, the digital story will be removed by Digitalstories BV.
If, in the case of a fixed-term agreement, notice is given in time or the price for the renewal is not paid in time according to the provisions of these Terms and Conditions, then at the end of the fixed-term agreement, the administrator will automatically switch to the free package if this package does not exceed the limits of this free basic package. If this is the case, the page will be made unavailable and the administrator will have one month to renew the subscription or to meet the limits of the free basic package. After this month, Digitalstories BV may unilaterally remove the digital story.
Pricing for our products and services will be determined on an individual basis. This approach allows us to tailor our offerings to meet the specific needs and requirements of each customer, ensuring the best possible service and value. Detailed pricing information will be provided upon inquiry. All prices are exclusive of VAT, unless explicitly stated otherwise.
Payment for services rendered is due in full at the time of the agreement, in accordance with the provisions outlined in ARTICLE 4.2. Payments are to be made through the methods indicated on our Website. For transactions, we utilise Stripe as our intermediary; therefore, customers are advised to refer to Stripe's User Agreement for conditions applicable to these transactions. Digitalstories BV is not responsible for any malfunctions during the payment process.
6.1 Posted by Digitalstories BV
Digitalstories BV is the exclusive holder of the intellectual property rights to the Website. All texts, photographs, drawings, graphics, images, sound, data, databases, software, names, trade and domain names are copyrighted works, and may be otherwise protected. The Administrator and the Visitor explicitly acknowledge that all relevant property rights, including Intellectual Property Rights, belong to Digitalstories BV. The Administrator will acquire rights of use only for the duration of the agreement. The right of use is non-exclusive and transferable. It is prohibited to store, reproduce, modify, publish, distribute or sell any information from the Website, in whole or in part, without the prior written consent of Digitalstories BV. Hyperlinks from this Website to third party websites are allowed, unless for commercial purposes, provided the source of the Digitalstories BV Website is clearly mentioned and with hyperlink referring to the original content on the Website. Hyperlinks on this Website to third party websites or webpages, or other references to information provided by other organisations, are permitted. Digitalstories BV has no control over the content or other characteristics of these websites, webpages and information of third parties and is in no way liable for their content or characteristics.
6.2 Posted by Administrator or Visitor
Digitalstories BV does not obtain any intellectual property rights on the photographs, videos, logos, music and other similar media placed on the Website or Platform by the Content holders or visitors. Digitalstories BV obtains a right of processing and use on the photographs, videos, logos, music and other similar media placed on the Website by the Managers or Visitors. The Administrator, or, as the case may be, the Visitor, who has placed the content, is responsible for any infringement of Intellectual Property Rights of third parties that may arise through this right of use.
Information, such as texts, photographs, videos and music, placed on a digital story by a Manager or Visitor, must comply with the applicable laws on copyright and other Intellectual Property Rights. Digitalstories BV will not be liable for violations of Intellectual Property Rights of third parties, resulting from the management of a digital story by a Manager or Visitor. The Administrator and Visitor must investigate for themselves whether such information does not constitute a violation of the rights of third parties.
If third parties are of the opinion that the media placed on the website, such as photographs, videos, logos or music, violate their Intellectual Property rights, including the copyright, they can send a motivated request for removal to Digitalstories BV, including the necessary proof of their rights, by e-mail to info@relivo.io. If Digitalstories BV is of the opinion that an infringement has indeed taken place, Digitalstories BV will remove the content in question.
The Management Company or Administrator is entitled to transfer its rights and obligations under these Terms and Conditions and/or the agreement with Digitalstories BV, in whole or in part, to third parties, or to appoint third parties as additional contracting parties. With regard to the transfer or additional contracting party, the Administrator must inform Digitalstories BV of this adjustment in writing by e-mail. This transfer or appointment will only be legally effective if Digitalstories BV is aware of this adjustment and communicates the written consent by e-mail to both the Administrator and the third party. The third party will accept the Conditions in the same e-mail.
Digitalstories BV will perform the services to the best of its abilities. Unless explicitly stipulated otherwise, Digitalstories BV will not assume any obligations regarding results.
Digitalstories BV excludes all liability for any direct or indirect damages of any nature whatsoever resulting from or in any way related to (the use of) the Website/Platform. Digitalstories BV is not liable for any damage caused by unavailability and/or inaccessibility of the Website/Platform and the use of the Website/Platform.
Digitalstories BV is not responsible for the set-up of digital stories, nor for the (empty) content, such as photographs, videos, messages and music, placed on the Website/Platform by Owners or Visitors. Digitalstories BV does not guarantee the accuracy or lawfulness thereof. The correctness and legality of the Management is the responsibility of the Owners and Visitors themselves. Nor does Digitalstories BV offer any guarantee regarding the success of the digital story.
Digitalstories BV is in no way liable for any damage suffered by a third party as a result of the content of a digital story, including viruses or other harmful programmes or links, or the digital story itself, but remains liable for its intent and gross negligence.
Force majeure is considered to be any strange cause, such as a default by the Internet service provider, which cannot be attributed to Digitalstories BV and which prevents the fulfilment of its obligations or makes them so difficult that they cannot reasonably be required by Digitalstories BV. Such causes include: power outages, internet connection outages, disturbances in the electricity supply or communication networks or in the software of Digitalstories BV and computer viruses.
Any circumstance beyond the control of Digitalstories BV, preventing performance of its obligations to the Administrator or Visitor in whole or in part or rendering performance of such obligations unreasonable, regardless of whether such circumstance was foreseeable at the time of the agreement, will discharge Digitalstories BV from its obligations for the duration of the nuisance and for their scope, without entitling the Administrator or, if applicable, the Visitor, to any price reduction or compensation.
For registration on the Website/Platform, the Administrator or the Visitor must provide an e-mail address and a password. These data are stored by Digitalstories BV in a database managed by third parties. The agreement concluded between Digitalstories BV and the aforementioned third parties concerning the processing by these third parties, contains at least the same provisions as the present article. With respect to the personal data mentioned in Article IX, the third party administrator of the database has the capacity of processor, and Digitalstories BV has the capacity of data controller in the meaning of the General Data Protection Regulation. Digitalstories BV declares that it will fully comply with the obligations incumbent on the data controller and expressly undertakes, by way of a separate processing agreement with the third-party processor, to take the necessary steps to comply with applicable legislation. Digitalstories BV and any person under its authority with access to the personal data will process the personal data only in accordance with these provisions. Digitalstories BV agrees to take adequate technical and organisational security measures in order to protect personal data stored in the context of the execution of the contract against loss, hacking, destruction and any other form of unlawful processing.
If, in the opinion of the competent court, any provision of these Terms and Conditions is invalid, only the invalid provision will be considered as unwritten and this will not affect the application of the remaining provisions. The void provision will be replaced by another provision that comes as close as possible to the purpose and tenor of the void provision.
In the event of the illegality or nullity of one or more clauses in this Agreement, the remaining clauses of the Agreement shall remain in force.
The Website/Platform, these Terms and Conditions and any disputes arising therefrom are governed exclusively by Belgian law. All disputes regarding the Website arising between the User or Visitor and Digitalstories BV will be submitted to the competent court in the Arrondissement of West-Flanders.
Customers (consumers) who make purchases via the Relivo webshop enjoy certain rights, including the right of withdrawal. This right is particularly important given the personalized nature of the products offered by Relivo. Below, we outline the specific conditions and procedures related to exercising this right.
1. Right of Withdrawal: Consumers have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods.
2. Personalized Products: Due to the personalized nature of our products, the right of withdrawal may be subject to certain limitations. If the product is made to the consumer’s specifications or clearly personalised, the right to withdraw may not apply. Consumers are encouraged to confirm the applicability of the right of withdrawal for their specific order at the time of purchase.
ARTICLE XV: Other
These Terms constitute the entire agreement between you and Digitalstories BV regarding the use of our Website/Platform. These Terms and Conditions supersede any prior agreements. If, after reading our Terms and Conditions, you have any questions or comments about them, please contact Digitalstories BV on +32 478 43 65 79 or at info@relivo.io.
